IDFEX Terms of Use

Access to IDFEX

IDFEX refers to the data searching / matching API located at https://system.idfex.com.au/admin/login.php which is owned and operated by Global Data Pty Ltd, ABN 67 158 121 781 (Global Data)

Upon registration, Global Data grants you a non-transferable, non-exclusive license to access IDFEX and the information contained in and extracted from the databases associated with IDFEX (the Data), solely for the purpose of locating Australian residents. All Data held by us is privacy compliant under the Privacy Act (1988 Cth) and we recommend you read these terms of use in conjunction with our Privacy Policy that can be found at https://www.globaldata.net.au/privacy-policy/

Access to the IDFEX portal is subject to the terms and conditions set out below. By accessing IDFEX, you agree that you have read and understood these terms and conditions. If you do not agree, please do not proceed to access the IDFEX portal.

You agree to use the Data only for appropriate, legal purposes, and in compliance with all applicable federal, state and local laws and regulations. Additionally, you agree that the Data and any information extracted or derived from the Data may not be used to bother, stalk, harass, threaten or embarrass any individual and will only be used for legitimate business purposes.

Global Data reserves the right to amend or change any or all of the information provided herein. Each time the site is accessed it is the responsibility of the user to check these relevant terms and conditions prior to use and not for Global data to notify of any amendments.

Terms of Data Use

You acknowledge and agree that all Data remains the property of Global Data and that any Data accessed through IDFEX is solely for the purposes set out in these Terms and Conditions. You may only use the Data we supply you for your own internal business use and for the purpose that we supply them for. You agree that you will not re-sell, re-package or otherwise re-use the Data in any other way without prior written permission from Global Data. You agree that you will not incorporate the Data into a data management system, CRM database, contact management system, etc. for the purpose of building any product or service that directly or indirectly competes with any product or service that Global Data Pty Ltd currently provides.

If you require data for marketing purposes, please register for Global Data’s marketing platform product Quester at  https://www.globaldata.net.au/register-for-quester/ in order to comply with other relevant legislation, such as ACMA DNC Regulations.

Access to IDFEX will be monitored by IP logs for security reasons. If the user does not wish their IP address to be logged they should not use the system.

Where a client accessing IDFEX needs to store search results into their internal CRM or any other database, they agree to do so for the permitted purpose as set out in these Terms and conditions. The client warrants that it practices safe and reliable data storage procedures and in accordance with the Australian Privacy Principles and acceptable industry standards. Global Data may request a copy of your data storage procedures for any data captured or stored from the IDFEX system. It is further requested that where we request for information that we have passed to you to be destroyed or deleted, for legal and compliance purposes, you agree to do so immediately and upon reasonable request. If we are of the view that your data storage procedures are unsafe and could breach a consumers right to privacy, then the IDFEX subscription may be cancelled and you will be required to delete all/any data provided to you from the IDFEX system.

The Subscriber (client) is prohibited from data scraping / mining or conducting automated searches on this site and any related service, or from the data contained in it, whether through the use of additional software or otherwise. If discovered, access to IDFEX will be immediately suspended pending an investigation and potential litigation if such mining scraping tools are discovered.

The credit judgement data provided within IDFEX is provided for the sole purpose of assessing credit worthiness and must not be used or copied for any other purpose. This data must not be sold or provided to any person who sells or distributes data of this type. Any use contrary to this may result in your IDFEX subscription being immediately terminated. A judgement debtor may apply to have the judgement set aside. The credit judgement information is to be used only for business decisions and shall never be revealed or made accessible in any manner whatsoever to the persons reported upon. Specific use of this data for the purposes of contacting the judgement debtor to notify them of this default is prohibited. You should verify all relevant representations, statements and information including the status of the judgement before relying on the information being provided. No liability (in contract, tort or otherwise) will be accepted for any loss or damage incurred as a result of reliance upon this judgement information.

General Terms

You agree not to transfer data into another database and not use or permit the use by any person of any information in the production or publication of a reverse directory; for the establishment of marketing databases; to obtain information about new services or moved services, or movement between carriage service providers; to append telephone numbers to name and/or address information in databases; to compile, populate, update and verify databases; for the purpose or for purposes including the purpose of sending marketing or promotional material to any person or to develop, update or verify mailing lists or databases to be used for marketing or telemarketing purposes.

IDFEX can be used for “Skip Tracing” or Identity Verification. Locating Australian residents for purposes other than marketing, such as validating or verifying a consumers PII. If you are unsure whether your use of the data is in line with our Terms of Use, we recommend contacting our office first, before accessing the data. You cannot use IDFEX for any marketing purposes unless by prior written consent from Global Data, to enable delivery through the IDFEX API of all opt-in elements.

Online Access

You agree that upon registration and approval of access, you will be provided with access to IDFEX. You will be provided with a username and password (the Access Credentials) to log into and gain access to IDFEX. You agree that the Access Credentials provided are solely for the one user only. You must not share the Access Credentials with any third party. You assume all responsibility for the usage of IDFEX with your Access Credentials. This includes all fees and charges accrued on IDFEX regardless of whether you or a third party used the Access Credentials to access IDFEX.

In the case of a company requiring multiple access for employees to IDFEX, separate usernames and passwords can be created by the “Admin User” of your company and be issued by him / her and each user will not provide that username or password to anybody else. These additional Usernames must be the employees name and not a generic user account such as admin1, admin2 etc. Global Data reserves the right to suspend such usernames if not identifiable. This is required so that Global Data can monitor unauthorized use, potential harassment and stalking of an individual can also be traced. You agree that any Access Credentials we give you will not be transferred between users or disclosed to any third party and you will tell us if they are no longer required. You are responsible for all use of those Access Credentials. The “Admin User” can create unlimited Users for the system.

If we ask you to, you agree to stop using those Access Credentials or use any replacement Access Credentials we give you. If you suspect that unauthorized use of your account is taking place, you must notify us immediately. Where a staff member who had access to the IDFEX system has left the subscribers employ, it is the subscribers responsibility to terminate their user access immediately. If you do not undertake this, all access, including unauthorized access and misuse, will be your responsibility including both legal and compensatory and Global Data reserves its legal rights for unauthorized access.

Foreign Access Outside of Australia

In support of the Privacy Act 1988 Cth and our own internal security compliance procedures and in particular, protecting a consumer’s personal information from unauthorized and unethical use, Global Data will not allow any foreign access outside of Australia to its data platforms, unless prior written consent has been provided and only by way of completion of our Vetting application form. This application, if granted, will be stored and supplied to any relevant government body should the need arise. Any/all unapproved attempts to log in outside of Australia, without vetted approval is a breach of our Terms and Conditions may result in suspension of your account pending a full review. Contact our office for cross-border access.

Fair Use Policy

Rate limiters are logged by Global Data to determine unauthorized or unethical use. Please be aware, that where it is found that any particular users activities are dramatically inconsistent with our general user profiles, then that user’s access may be temporarily suspended, slowed down or cancelled, pending a full investigation to determine if any hacking or web scraping tools are being employed. Even if Global Data cannot determine whether an electronic tool or any other web scraping tool is being employed or not, we reserve our rights to cancel access to any user or whole user account, where the user cannot explain the abnormal use and it appears abnormally inconsistent with our general user profiles.

Our Email Data

Where Global Data is supplying any emails to any of its clients and in any of its data platforms, the client / user agrees and accepts that it will not use any third-party email validator / Pinger. Global Data protects the integrity and complies with the Spam Act 2003 and will not allow anybody other than Global Data to undertake this task. Many unknown email validators cause unavoidable spam to the consumer and Global Data, in support of the Spam Act 2003 and a consumer’s right to privacy we will cancel / suspend access if they are found to employ a third-party to validate / ping email addresses supplied by us. During API integration, if you require use of your own email validator, simply contact our office to advise what system you are using for approval.

Termination of Access or Misuse

We may withhold or suspend your use of IDFEX immediately if you do not pay our fees and Charges or if we believe you are not complying with any of our terms and conditions or privacy policies. In the event that Global Data suspects that our Data or IDFEX has been misused, we may contact our law enforcement agencies (as appropriate) and will provide them with all the data needed to conduct an investigation. Global Data reserves the right to cancel or not offer its service to any user that it deems is inappropriately using its services. You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our services including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to default information you have given us.

Your co-operation includes but is not limited to providing us in a timely manner with relevant documents, access to relevant employees or any other reasonable assistance that may be required in the course of dealing with such matters, and may in some circumstances involve you being joined as a party to any litigation as well as or instead of Global Data.

Data Retention & Activity Logs

All data passed to any of the Global Data platforms or API are stored for the period of time to complete the search query and as governed in our corporate Data Retention Policy. The data stored may be the query data or the data sent by the user to conduct the search query; information about your local environment such as the browser and network data, such as the IP address making the request. All data is encrypted in transit and at rest using industry standard encryption methods. Any data captured is for the purpose of delivering the services and is never incorporated into any Global Data systems, products or databases or for the purpose of commercial gain. For more information on metadata retention, feel free to contact our office.

By default, IDFEX stores search activity logs, but not the query PII, only the metadata fields searched. For example, if you search John Smith with a date of birth of 1 January 1970, we will only store that the first name, last and date of birth field were searched, not the PII searched within it. If you require more information on the activity log procedure, feel free to contact our office.

Consumer Suppressions or Data Source Information

To be referred to Global Data. Please see our Privacy Policy at https://www.globaldata.net.au/privacy-policy/

Disclaimer and Warranties

The Data in IDFEX has been compiled from public records and other proprietary sources for the specific purposes of locating individuals / consumers, property and/or providing general background information about individuals for verification. Neither Global Data nor any of our data suppliers represents or warrants that the information contained in the Data is always current, complete or accurate. Global Data hereby disclaims all representations and warranties regarding the performance of the service and the accuracy, currency, or completeness of the information, including (without limitation) all warranties of merchant-ability or fitness for a particular purpose. Additionally, under no circumstances shall we be liable to you for any damages whatsoever, including (without limitation) any direct, special, incidental, typical or consequential damages, lost profits, or any other claims of yours or third parties, even if we have been advised of the possibility of such damages. You assume all risks associated with the use of IDFEX and any Data extracted from IDFEX to the extent we are able to at law, we exclude all express or implied representations, conditions, warranties and terms relating to the information services. When we provide the information services to you, we rely on information provided to us by others. While we always aim to provide quality information to you, you understand that we do not independently check all information supplied to us, or the compilation of information by our systems, and that information may become out of date. You understand that you are responsible for assessing the value of the information we provide you, and for the business decisions that you make, regardless of whether you base them on the information we supply.

Fees and Charges & Refunds

Fees for use of IDFEX are as agreed from time to time. You agree to pay the fees Associated with your use of IDFEX by the due date or our trading terms as specified on Our invoices and / or statements provided to you. We further reserve the right to suspend service to any delinquent account without notice.

If you have questions about our fees, please contact us before signing up to IDFEX. You are responsible for (and must pay for) all use of IDFEX, by individuals using your account or Access Credentials.

If you suspect that unauthorized use of your account is taking place, you must notify us immediately.

Global Data will make all reasonable efforts to make available to its customers IDFEX at all times, but the client accepts and understands that from time to time, IDFEX may be unavailable for technical reasons or other reasons and excludes Global Data from all liability arising out of IDFEX being unavailable and accepts no refunds will be provided for any system outages.

This agreement / terms and conditions of use is governed by the laws of Victoria, Australia and all Parties submit to the non-exclusive jurisdiction of the courts of that state.

 

 

Version 1.1 – 23 August 2019