WatchEyeOnboarding & monitoringarrow_forward
IDFEX ID CheckIdentity verificationarrow_forward
ID PassSelf-service verificationarrow_forward
CasparKYC & background dataarrow_forward
InsiightData qualityarrow_forward
Australian Death CheckDeceased dataarrow_forward
QuesterMarketing listsarrow_forwardWatchEyeOnboarding & monitoringCustomer onboarding, screening and ongoing monitoring in one system, with real-time KYC and KYB alerts when a customer's risk changes.
IDFEX ID CheckIdentity verificationOne-to-one identity, document and data checks against the DVS and Australian data sources, run from the Portal or by API.
ID PassSelf-service verificationCustomers verify their own identity and biometrics from a link on their phone. The result comes back to you, and they keep control of their data.
CasparKYC & background dataFind, verify and identify consumers, with background and contact detail drawn from about 2 billion Australian records.
InsiightData qualityVerifies, corrects and enriches customer records so they stay accurate — one at a time or across your whole database.
Australian Death CheckDeceased dataThe official national death data source. Match your records against it to find and remove deceased individuals.
Use cases
deceasedDeceased suppressionQuesterMarketing listsBuild targeted, privacy-compliant Australian marketing lists with smart filters. Pay only for the records you download.
Solutions
campaignB2C marketing listsUse cases
contact_phoneContact data validationConfirm a person or business is who they claim to be: government IDs, biometrics, business registries and employment checks against authoritative Australian sources.
Meet AUSTRAC obligations and understand customer risk: screening, risk assessment, fraud controls and investigation tools with evidence recorded for each check.
Keep customer records accurate and put them to work: correct and enrich existing data, unify it into a single view, or build compliant marketing lists from opted-in records.
Run the same checks from your own systems. See the developer docs for the full reference.
The WatchEye API gives programmatic access to everything in WatchEye: PEP and sanctions screening, identity checks, IDPass verifications, monitoring programs, events and reports.
Obligations under the AML/CTF Act, from screening at onboarding through to ongoing monitoring — with the evidence for each check recorded.
Verifying who a customer, employee or account holder is — at sign-up and during ongoing checks — against authoritative Australian sources.
Keeping customer records accurate, current and complete: validate contact detail, fill the gaps, locate people and remove deceased records.
9am–5pm AEST, Monday to Friday.
call03 9948 4089Verify Identities
Biometric identity verification combines document-to-selfie face matching and liveness checks in a configured ID Pass journey. Customers complete capture on their own device, and your team reviews the results alongside other identity checks.
How it works
You create the ID Pass and choose what it asks for. The customer completes it on their phone or computer, and the outcome comes back to your WatchEye dashboard.
From your WatchEye dashboard, create an ID Pass link and send it to your customer by email or SMS.
OutputA secure ID Pass link sent by email or SMS
Your customer follows the link to complete the process on their phone or computer. ID Pass guides them through each step.
OutputA completed ID Pass, submitted by the customer
When the process is finished, you'll see the outcome in your WatchEye dashboard.
OutputFull verification details in the ID Pass record, with a summary to download
Capabilities
Liveness, face verification and document checks each answer a different question, so ID Pass reports them separately. No single result is a complete identity decision. Review them together within your verification process.
Biometric
The question it answersIs the person physically present?
The customer records a short selfie video. An AI-driven liveness detector checks that it is a real-time video of a human face, not a photo, a screen, a recording or a mask.
OutputA liveness score, passed at 70% or above
What liveness detectsBiometric
The question it answersIs it the person on the document?
A face image captured during the selfie video is compared with the photo on the licence or passport. This stops someone presenting another person's document.
OutputA biometric result for each photo document
How face verification worksDocument
The question it answersDo the document details match?
OCR reads the details from the document photos. The customer reviews them and corrects any misreads, then the details are verified with the issuer through the DVS.
OutputA DVS result for each document, plus a name match
OCR captureCreate ID Pass
This sample ID Pass asks for one photo document and includes a liveness check. A staff member creates it in WatchEye, the customer completes it on their phone, and the result lands back in the Quick ID Check list.
Illustrative WatchEye and ID Pass screens with mock data. Alex Morgan is a fictional person and the face is synthetic. Not product screenshots.
Customer journey
ID Pass is a step-by-step flow optimised for mobile devices, and it also works on a desktop computer with a webcam. Clear prompts show customers what to capture and when they are done.
OCR document capture
OCR reads details from a supported identity document and pre-fills the relevant fields in the ID Pass form, reducing manual entry. The customer checks them, and the extracted details are then used in the next configured checks.
ID VerificationSample Finance
Biometric face verification
During the liveness check, ID Pass captures an image of the customer’s face, called the probe image. A biometric face verification algorithm compares it with the photo on the identity document, such as the licence or Australian passport photo, to make sure they are the same person.
This stops someone presenting another person’s identity document. A DVS match confirms the document details, face verification confirms the person matches the ID photo, and liveness confirms they are really there.
On the licence or Australian passport
Compares the photo of the person on the document to the face (probe image) obtained from the liveness check.
Each selfie video gets a liveness score. A score of 70% or above passes. Below that, the customer is asked to record the video again.
Attempts are limited to protect against repeated guessing. Liveness allows at least three attempts, adjusted to risk signals from the device and connection, and each document allows three DVS attempts. Past a limit, the ID Pass fails and you send a new one.
Documents
ID Pass accepts six Australian document types. Face verification needs a photo document, so include a licence or passport when liveness is on. A common setup asks for two documents, at least one with a photo.
Verified with NEVDIS on first and last name, date of birth, licence number, card number and state. Digital licences work from two screenshots.
Verified with DFAT on given names, last name, date of birth and passport number.
Verified with the passport linked to the visa holder's Australian visa.
Verified with Services Australia. The customer types their date of birth, which is not printed on the card.
Verified with Services Australia on name, date of birth, CRN, card type and expiry.
Verified with the state or territory Births, Deaths and Marriages registry.
OCR and edits. The customer sees what OCR read and can correct it before verification. Any edit is recorded in the verification notes for your review.
One use per document. A document verified as the first document cannot be used again as the second in the same ID Pass.
Staff-entered checks. For all 14 DVS document types entered by your team, see Document verification.
Ways to verify
The customer journey is the same either way. What changes is who creates the link and where you read the result.
Path A · From WatchEye
Your team creates a one-time link and sends it by SMS or email. Results arrive in the Quick ID Check list as Completed or Failed, with the full detail and a downloadable verification certificate.
Path B · From your software
Your onboarding app creates the ID Pass and sends the customer the hosted link itself. Add a return URL and the final ID Pass screen offers a button back to your app.
Illustrations with sample data. Confirm requests and responses in the API documentation.
If you run your own capture screens, the biometric steps are also available as separate Global Data API endpoints.
Access options
Liveness and face verification need the customer's camera, so they run in ID Pass or in your own capture flow. Staff-run DVS checks compare document details only.
The hosted customer journey: consent, selfie video, document capture with OCR, and DVS verification.
Create and track ID Passes in Quick ID Check, review results and logs, and correct a name or date of birth mismatch.
Create ID Passes from your own software, or call the liveness, likeness and document extraction endpoints from your own capture flow.
Getting started
Decide what each customer group should complete, then we can set up ID Pass to match in the demo.
Questions
For the document checks behind ID Pass, see Document verification.
It checks that the selfie video is a real-time video of a human face. A photo, a screen, a previously recorded video or a mask fails. It does not establish whose face it is; face verification against the document photo does that.
70% or above. Mobile devices typically score 90 to 99% and desktops 70 to 90%. A false face video typically scores below 20%. Below the cut-off, the customer is asked to record the video again.
Photo documents such as a driver licence or Australian passport. Medicare, Centrelink and birth certificates carry no photo, so face verification is not performed for them. If glare or a hologram covers the document photo, the customer is asked to retake it without using a DVS attempt.
Often the name or date of birth entered when creating the ID Pass differs from the document, such as “Jack” instead of “Jackson”. If the documents passed the DVS and the biometric checks passed, you can correct the details in WatchEye. The result changes to Passed (Manually Corrected), with your reason recorded.
No. The face liveness check is an option you choose when creating an ID Pass. Staff-run DVS checks compare document details only.
No. The face image from the liveness video is optimised for face matching. If you need a photo for a member or ID card, turn on the ID photo step. It checks the photo is clear and compares it with the liveness image.
ID Pass suggests scanning a QR code to continue on a phone. It still works on a computer with a webcam, though liveness scores are typically lower. If camera access is blocked, the customer sees instructions for their device.
Request a demo
Complete a sample ID Pass on your own phone and see the result your team receives. Use the call to cover:
Prefer to talk? Call 03 9948 4089, 9am to 5pm AEST, Monday to Friday.
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