Fast & Secure Customer Onboarding:
What Customers Expect
Key to a Positive First Interaction
In the modern digital landscape, the initial engagement with your service profoundly influences the entire customer journey. The account onboarding process is a pivotal touchpoint that serves not only to make a positive first impression but also to establish trust and security through a robust identity verification system.
Balancing Speed with Security
Our sophisticated identity verification solutions guarantee a swift yet secure onboarding process. This balance aligns with the expectations of today’s customers for rapid digital services without compromising on security, ensuring a reduction in abandonment rates and an increase in customer satisfaction from the outset.
Safeguarding Against Fraud
Effective identity verification serves as a critical barrier against fraudulent activities, thereby ensuring the protection of the platform and its users from security threats. This proactive approach to security promotes a safer online ecosystem, allowing users to interact with greater assurance.
User-Centric Onboarding Experience
A streamlined identity verification system is crucial for a frictionless onboarding experience, welcoming new customers to a secure and user-oriented environment. We are dedicated to continuously refining our onboarding process to surpass customer expectations.
Find out how we can help your organisation
Document Verification
Utilise our system for instant, accurate verification of Australian identity documents, such as;
- Driver’s Licenses
- Passport
- Birth Certificates and various other Government issued documents
Fast and secure Document Authenticity that is available in both SaaS and API.
Document Verification Service (DVS)
Identity Data Verification
Strengthen your defences against identity fraud while meeting AML and CTF requirements with our verification solution.
Identity Data Verification
Know Your Customer
Utilises demographic information, unique data points, and real-time updates on contact information, offering a complete view of customers.
KYC & KYB ToolsCommon Questions About Customer Onboarding
What are the available systems for client integration?
We provide comprehensive API and cloud-based SaaS platforms, designed to fulfil your requirements for identity verification seamlessly.
Which data sources do you utilise for customer authentication?
A diverse array of authoritative data sources is employed for customer verification, including government records, superannuation and payroll details, credit bureaus, and other verified entities.
How do you confirm the authenticity of customer details?
Clients have the option to submit identity documents for validation via the Document Verification Service (DVS) or provide personal details for corroboration against a multitude of reputable databases.
What is the subsequent step after a customer’s details have been authenticated?
Following a successful verification, the onboarding process for the new customer can commence with the reassurance of their identity’s validation.
What course of action should be taken if a customer's details are not authenticated?
In cases where verification fails, it is advised to verify the accuracy and clarity of the submitted information. Review our detailed feedback to understand the cause of failure and make the necessary corrections before further customer interaction.
Does Global Data provide ongoing surveillance of verified customers?
Our automated systems are equipped to provide continuous surveillance of customer accounts at specified intervals, thus maintaining a consistent review process.
Ready to see our IDV Solution in action?
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