Customer identity verification via single-use links

ID Pass sends a secure URL directly to the customer’s phone or computer. The customer follows simple, step-by-step instructions to complete their identity verification, including biometric face matching and document validation. Once the steps are completed, the system provides a confirmation of the result. Customers can use either their smartphone or computer to complete the identity verification process. The experience is fully optimised for mobile devices, ensuring smooth and secure verification on any platform.

Most verifications are completed within seconds to a few minutes, depending on what you configure your customers to verify. Whether it is multiple ID documents or includes liveness and biometrics, the process in super fast and friendly.

Yes! ID Pass allows you to tailor the self-verification process to meet your organisation’s specific requirements. You can configure which steps your customers need to complete, including document types and biometric checks, ensuring it aligns with your compliance needs.

ID Pass ensures compliance by providing secure, real-time document authentication and biometric checks, which align with the latest Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. The entire process is designed to meet the highest security and regulatory standards, particularly organisations regulated by AUSTRAC.

Users can retry the process or contact support. If the maximum number of attempts is exceeded, a new ID Pass URL can be generated for the customer.

Yes, ID Pass is built for seamless integration with configurable API settings and webhooks for real-time updates.

ID Pass employs AI-driven biometric verification with liveness detection to prevent deepfake and synthetic identity fraud. By analysing facial features and motion patterns in real time, it can detect inconsistencies that indicate the use of manipulated images, videos, or AI-generated faces. Additionally, document validation through the Australian Document Verification Service (DVS) ensures that identity documents are legitimate and have not been digitally altered and are biographically valid.

If someone attempts verification using a stolen identity, ID Pass applies multiple security layers to prevent fraudulent access. The system matches the user’s biometric data against the submitted document, ensuring they are the rightful owner. If the biometric match fails or the document is flagged as fraudulent, the verification attempt is denied and logged. Businesses can configure webhook notifications to receive real-time alerts on failed verifications and take immediate action.

Liveness detection in ID Pass works by requiring users to take a selfie video rather than a static image. The system analyses micro-movements, depth perception, and light reflection on the user’s face to confirm that they are physically present. This prevents spoofing attempts using photos, videos, or masks. Advanced AI algorithms further analyse facial behaviour to detect digital injection attacks, making it highly effective against fraudulent identity submissions.