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In force

Tranche 2 started 1 July — AML/CTF obligations now extend beyond financial services.

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WatchEyeOnboarding & monitoring

Customer onboarding, screening and ongoing monitoring in one system, with real-time KYC and KYB alerts when a customer's risk changes.

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IDFEX ID CheckIdentity verification

One-to-one identity, document and data checks against the DVS and Australian data sources, run from the Portal or by API.

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ID PassSelf-service verification

Customers verify their own identity and biometrics from a link on their phone. The result comes back to you, and they keep control of their data.

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InsiightData quality

Verifies, corrects and enriches customer records so they stay accurate — one at a time or across your whole database.

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Australian Death CheckDeceased data

The official national death data source. Match your records against it to find and remove deceased individuals.

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QuesterMarketing lists

Build targeted, privacy-compliant Australian marketing lists with smart filters. Pay only for the records you download.

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verified_userVerify identities6 solutions

Confirm a person or business is who they claim to be: government IDs, biometrics, business registries and employment checks against authoritative Australian sources.

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policy_alertStay compliant6 solutions

Meet AUSTRAC obligations and understand customer risk: screening, risk assessment, fraud controls and investigation tools with evidence recorded for each check.

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databaseImprove your data3 solutions

Keep customer records accurate and put them to work: correct and enrich existing data, unify it into a single view, or build compliant marketing lists from opted-in records.

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policyAML & screening6 use cases

Obligations under the AML/CTF Act, from screening at onboarding through to ongoing monitoring — with the evidence for each check recorded.

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how_to_regOnboarding & identity3 use cases

Verifying who a customer, employee or account holder is — at sign-up and during ongoing checks — against authoritative Australian sources.

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databaseData & enrichment4 use cases

Keeping customer records accurate, current and complete: validate contact detail, fill the gaps, locate people and remove deceased records.

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Solution datasheet

Investigation Tools

Locate a person from partial details, then assemble their address history, contact points, relatives and associates into one profile. Built for collections, fraud investigation and service of process.

Data universe
2BN+ records
Autotrace
Candidates ranked by confidence
History
Decades of address & contact
Access
Permitted purposes only

Where investigation tools earn their keep

Most investigations stall on the same problem: the person isn't where your file says they are.
account_balance_wallet

Collections & recoveries

A current address and connected phone number is the difference between a recovery and a write-off.

security

Fraud investigation

Shared addresses, phones and associates connect applications that were designed to look unrelated.

gavel

Service of process

Legal documents have to reach the right person at a current address, with the trace documented.

fact_check

Verifying claims

Address history and linked persons test the story an applicant or claimant has given you.

API endpoints

Request schemas and example calls are in the API reference. Sandbox available for integration testing.
helpFAQ

Common questions

Something not covered? Ask our team.

Who can use these tools, and for what?

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Access is restricted to organisations with a permitted purpose (debt recovery, fraud investigation, legal process and similar), and that purpose is confirmed during account setup, not asserted at query time.

Use is logged. Marketing is excluded outright: this data is licensed for investigation and verification, and it cannot be repurposed into a contact list.

The restriction is the reason the data is available at this depth. Address history, associates and property interests are exactly the fields that would be most damaging in a general-purpose marketing tool, and keeping the permitted-purpose boundary intact is what keeps them accessible for legitimate investigative work.

What do I need to start a trace?

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Less than most people expect. A search can start from a name, an address, a phone number or an email address, and partial details are enough to begin.

More inputs narrow the result faster. A name alone across a universe of more than 2 billion records will return many candidates; a name plus a last known address, a date of birth or an old phone number usually converges quickly on one.

That is the normal starting position for investigative work: the file has something, it is just out of date. The trace is designed to work forward from stale information, not to require current information you do not have.

How does Autotrace confidence scoring work?

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Candidates are scored on how many independent records agree with each other: name, date of birth, address sequence and linked phone numbers.

A 91% match means those records converge strongly on a single person. A low score means the records are consistent with several people, or with one person about whom little is known.

The distinction matters for how a result should be used. High-confidence matches are answers. Low-confidence matches are presented as candidates, not conclusions, so an investigator can see what the evidence supports instead of being handed a single name with unearned authority behind it.

What does a full profile contain?

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Everything needed to locate a person and understand their circumstances:

  • Address history in sequence, so you can see the movement pattern instead of a single current address
  • Phone numbers and email addresses, each with recency
  • Relatives and known associates
  • Property interests where held

Court records can be added to the same view where your purpose covers them. History runs to decades of address and contact data, which is what makes it possible to trace someone whose file went cold years ago.

How do relatives and associates help an investigation?

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In two quite different ways.

For locating someone, associates are often the route to a current address when the subject's own records have gone quiet. People who have deliberately dropped off the grid usually remain connected to people who have not.

For fraud investigation, the connections are the finding, not the means to it. Shared addresses, shared phone numbers and common associates link applications that were constructed to appear unrelated. A single fraudulent application is hard to distinguish from an unusual customer; a cluster of them sharing contact points is not.

How current is the data?

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The reference universe refreshes continuously from source feeds, and each field shows when it was last observed.

That last part does most of the work. An address with a recent observation date and an address last seen in 2014 are very different pieces of evidence, and a profile that presented both as simply "known addresses" would be actively misleading.

Phone connectivity is checked live at query time, not read from a stored status, so a number that has been disconnected since the record was built returns as disconnected.

Is the trace documented well enough for legal process?

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Yes, and for service of process that is usually the point. A legal document has to reach the right person at a current address, and you may need to demonstrate afterwards that reasonable steps were taken to locate them.

Each result carries its source and the date the information was last observed, and the confidence score records how strongly the underlying records converged. That gives you a defensible account of how the address was arrived at, not an unsourced assertion that this is where the person lives.

Can we run traces from our own case management system?

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Yes, at volume. Four endpoint groups cover the same ground as the portal:

  • Caspar — person search and Autotrace
  • Person — history and enhance record
  • Phone — connectivity and contact lookup
  • Address — validation and property detail

The usual split is to run bulk traces through the API to triage a caseload, then work the difficult individual files in Caspar where a person needs the full profile in one view.

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