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Services & Data Terms of Use

    Access to The Global Data Portal, Data & Automated Systems     

 

VPN & IP Anonymizer Access

Global Data does not permit the use of a VPN or IP anonymizer services to access the Global Data Portal or any other Global Data Services.

IP Anonymizer services include VPN Services, Proxy Services, Tor Services, Private Relays, etc.

The Global Data Portal and systems are used to access a number of Global Data services which may contain PII and similar confidential information. Global Data is required to keep and maintain access logs for this information.

As part of our ongoing due diligence and commitment to protecting and monitoring the use of PII data, all request which result in displaying or transferring PII data to a customer are logged with the customers username, company and IP address responsible for the request. This information may be called upon in the event of any misuse of the data.

The use of VPN or IP anonymizer services by customers limits our ability to keep high quality logs of access and therefore the use of VPN services or other anonymizers is prohibited when accessing the Global Data Portal or other Global Data Services.

Attempting to access Global Data services using a VPN or IP anonymizer without specific permission from Global Data is prohibited and a violation of our terms of service.

Global Data reserves the right to amend or change any or all of the information provided herein. Each time the site is accessed it is the responsibility of the user to check these relevant terms and conditions prior to use and not for Global Data to notify of any amendments to these conditions of use.

 

Online Access

You agree that upon registration and approval of access, you will be provided with access to the Global Data Portal (hereinafter referred to as GD Portal) or our API which is owned and operated by Global Data Pty Ltd, ABN 74 537 019 519 (Global Data).

You will be provided with a username and password (the Access Credentials) to log into and gain access to the GD Portal. You agree that the access credentials provided are solely for one user only. You must not share the access credentials with any third party. You assume all responsibility for the usage with your access credentials. This includes all fees and charges accrued in our Portal, regardless of whether you or a third party used the access credentials to access the system.

In the case of a company requiring multiple access for employees to the GD Portal, separate usernames and passwords must be created by the “Account Manager” of your company and be issued by him / her and each user will not provide that username or password to anybody else. These additional usernames must be the employees full name and not a generic user account such as admin1, admin2 etc. Global Data reserves the right to suspend such usernames if not identifiable. This is required so that Global Data can monitor unauthorized use, potential harassment and stalking of an individual can also be traced. It is a great tool for the “Account Manager” to monitor a workflow of each employee and have access to some interactive features in the GD Portal, incorporated in the team usage reporting section.

You agree that any access credentials we give you will not be transferred between users or disclosed to any third party and you will tell us if they are no longer required. You are responsible for all use of those access credentials. The “Account Manager” can create unlimited users for the system, irrespective of the seating licenses purchased. For clarification, if you have purchased a 5-seat license, although only five people can access the system at the one-time, unlimited users (e.g., one hundred users) can still be created, but cannot access the system, unless one hundred seat licenses were purchased. If we ask you to, you agree to stop using those access credentials or use any replacement access credentials we give you. If you suspect that unauthorized use of your account is taking place, you must notify us immediately. Where a staff member who had access to the GD Portal has left the subscribers employ, it is the subscriber’s responsibility to terminate their user access immediately. If you do not undertake this task, all access, including unauthorized access and misuse, will be your responsibility including both legal and compensatory and Global Data reserves its legal rights for unauthorized access for any damage it sustains. If it is discovered that a subscriber to the GD Portal has provided access to the system to another company or individual outside of their employ, such as another data supplier as an example, the Portal system will be suspended from use and we will deem this a breach of these terms and conditions together with any agreement with our office. If you need to provide access to the GD Portal to anyone other than your employees, you must first obtain our written consent. We reserve our legal rights if you do not adhere to this specifically and terminate your access.

Caspar

Caspar (or Caspar Skip Tracing Solution) refers to the person(s) searching solution which is a product available within the GD Portal and requires authorized, subscribed access.

Upon registration and subscription, Global Data grants you a non-transferable, non-exclusive license to access Caspar. The information contained in and extracted from the databases associated with Caspar (the Data), is for the main purpose of locating Australian residents and / or KYC functions . All Data held by us is privacy compliant under the Privacy Act (1988 Cth) and we recommend you read these terms of use in conjunction with our Privacy Policy that can be found at https://www.globaldata.net.au/privacy-policy/

Access to the Caspar Skip Tracing Solution is subject to the terms and conditions set out below and also any Data Access Agreement executed by your organization with our office during the subscription process. By accessing Caspar, you agree that you have read and understood these terms and conditions together with any Data Access Agreement. If you do not agree, please do not proceed to access the Caspar search system.

You agree to use the Data only for appropriate, legal purposes and in compliance with all applicable federal, state and local laws and regulations. Additionally, you agree that the Data and any information extracted or derived from the Data or system may not be used to bother, stalk, harass, threaten, or embarrass any individual and will only be used for lawful and legitimate business purposes that can be substantiated legally upon request. Caspar cannot be used for Marketing List building or any marketing purposes.

If you require data for marketing purposes, please register for Global Data’s marketing product Quester at  https://www.globaldata.net.au/request-demo in order to comply with other relevant legislation, such as ACMA DNC Regulations. Caspar or the data contained within it, cannot be used for Marketing purposes whatsoever.

 

Quester

Quester (or Quester Online) refers to the Quester Marketing Data Portal which is a product available within the GD Portal and requires authorized access. Upon registration, Global Data grants you a non-transferable, non-exclusive license to access Quester and the information contained in and extracted from the databases associated with Quester (the Data), solely for the purpose of extracting Australian Consumer Data (B2C Data), for marketing and advertising purposes. All data held by us is privacy compliant under the Privacy Act (1988 Cth) and we recommend you read these terms of use in conjunction with our Privacy Policy that can be found at https://www.globaldata.net.au/privacy-policy/

Restrictions of Use

You acknowledge and agree that all data remains the property of Global Data and that any data that you download from Quester is solely for “one-time rental use” and only by prior written consent from Global Data can it be used multiple times. 

Consumers often suppress their information with our office and withdraw their opt-in consent. If any client continues to use the Quester data outside 30 days of downloading, they may be in breach of applicable Privacy principles and we longer warrant the consent compliance after 30 days from when it was ordered and downloaded from our Quester system.

You may only use the Data we supply you for your own internal business use and for the purpose that we supply them for. You agree that you will not re-sell, re-package or otherwise re-use the Data in any other way without prior written permission from Global Data. You agree that you will not incorporate the Data into a data management system, database, contact management system, for the purpose of enhancing or enriching an existing or new data source to compete with Global Data’s commercial solutions. For the avoidance of doubt, if you download data from Quester and wish to resell the data for commercial benefit, you will need to gain our written consent, such consent is not withheld for data brokers / lead generation clients, where data re-sale is their core business purpose.

You agree to use the data only for appropriate, permissible purposes, and in compliance with all applicable federal, state, local laws and regulations. You acknowledge that the use of any type of data, whether Australian Consumer data, Business data, Social Media data etc, may have industry specific regulatory requirements and this is your responsibility to check and ascertain whether this Quester data can be used by your company and industry. Additionally, you agree that the data and any information extracted or derived from the data may not be used to bother, stalk, harass, threaten or embarrass any individual and is to be only used for consumer marketing purposes.

You accept all responsibility for complying with the ACMA Do Not Call Register (DNC) and the Spam Act. If you have downloaded Data from our Quester Platform and selected the DNC option, you have 30 days, from the date you washed those records against the DNC, to contact that phone number and any call outside this time is an infringement of the ACMA DNC regulations and you may be subject to enforceable penalties by them.

Where you have used a record contained in the data from Quester to contact a consumer who does not want any further communication from marketing organizations, or wants their data record “Suppressed”, then you agree to notify us immediately and in writing of that record that requires suppression and to refer that consumer directly to our office if the consumer wishes to have their record suppressed from data contained in the Quester Portal. For further information, refer to our Privacy Policy https://www.globaldata.net.au/privacy-policy/ for consumer access and suppression procedure.

Where a consumer has been contacted by digital communication for “marketing” such as Email or SMS, the right to unsubscribe or opt-out must be displayed by any client accessing the Global Data universe. Global Data clients have access to an opt-out manager feature, within the Quester Marketing Portal and any consumer has the right to notify the Global Data client to add them to the opt-out manager database and for that client to cease contacting them. For our client’s protection and the consumers protection, this action should be performed immediately upon the opt-out request from the consumer.

If the data is required for any other use, you must first receive our prior written consent. We reserve our legal rights if these restrictions are breached. Global Data reserves the right to amend or change any or all of the information provided herein. Each time the site is accessed it is the responsibility of the user to check these relevant terms and conditions prior to use and not for Global Data to notify of any amendments.

About Our Email Data & Spam Act for all products

Where Global Data is supplying any emails to any of its clients and in any of its data platforms, the client / user agrees and accepts that it will not use any third-party email validator / Pinger. Global Data protects the integrity and complies with the Spam Act 2003 and will not allow anybody other than Global Data to undertake this task. Many unknown email validators cause unavoidable spam to the consumer and Global Data, in support of the Spam Act 2003 and a consumer’s right to privacy will cancel / suspend access if they are found to employ a third-party to validate / ping email addresses supplied by us. All email and mobile phone data are opted-in and labelled for use by Global Data and by its clients. Any opt-out requests should be entered into the opt-out manager within Quester by the client. Alternatively, opt-out requests can be forwarded to Global Data if the client needs assistance. During API integration, if you require use of your own email validator, simply contact our office to advise what system you are using for our approval.

Global Data API (GDAPI)

API refers to our data searching / matching API which is a product available via API access and requires authorized, subscribed access.

Upon registration, Global Data grants you a non-transferable, non-exclusive license to access the API and the information contained therein, for the purposes of locating Australian residents, Identity Verification, Know Your Customer (KYC) and our other related API third party data source activities such as data enrichment. All Data held by us is privacy compliant under the Privacy Act (1988 Cth) and we recommend you read these terms of use in conjunction with our Privacy Policy that can be found at https://www.globaldata.net.au/privacy-policy/

Access to the API is subject to the terms and conditions set out below and also any Data Access Agreement executed by your organization with our office. By accessing the API, you agree that you have read and understood these terms and conditions together with any

Data Access Agreement. If you do not agree, please do not proceed to access the API system.

You agree to use the Data only for appropriate, legal purposes, and in compliance with all applicable federal, state and local laws and regulations. Additionally, you agree that the data and any information extracted or derived from the data may not be used to bother, stalk, harass, threaten or embarrass any individual and will only be used for lawful business purposes that can be substantiated legally upon request.

Global Data reserves the right to amend or change any or all of the information provided herein. Each time the site is accessed it is the responsibility of the user to check these relevant terms and conditions prior to use and not for Global Data to notify of any amendments.

IDFEX ID Check

IDFEX refers to our SaaS data matching service which is a product available within the GD Portal and requires authorized, subscribed access.

Upon registration and subscription, Global Data grants you a non-transferable, non-exclusive license to access IDFEX ID Check. The information contained in and extracted from the databases associated with IDFEX (the Data), is for the purpose of verifying Australian residents and their contact  / identity information . All Data held by us is privacy compliant under the Privacy Act (1988 Cth) and we recommend you read these terms of use in conjunction with our Privacy Policy that can be found at https://www.globaldata.net.au/privacy-policy/

Access to IDFEX is subject to the terms and conditions set out below and also any Data Access Agreement executed by your organization with our office. By accessing IDFEX, you agree that you have read and understood these terms and conditions together with any Data Access Agreement. If you do not agree, please do not proceed to access the IDFEX system.

No PII (Personal Identifiable Information) is revealed with our IDFEX ID Check. The data returned is on a match  / no match exercise basis.

Access to IDFEX will be monitored by IP logs for security reasons. If the user does not wish for their IP address to be logged, they should not use the system.

Insiight Data Enrichment

Insiight refers to our datawashing / data enrichment service which is a product available within the GD Portal and requires authorized access.

Upon registration and subscription, Global Data grants you a non-transferable, non-exclusive license to access the Insiight Datawashing service. The information contained in and extracted from the databases associated with Insiight (the Data), is for the purpose of verifying, repairing and enriching data on Australian residents and their contact  / identity information. All Data held by us is privacy compliant under the Privacy Act (1988 Cth) and we recommend you read these terms of use in conjunction with our Privacy Policy that can be found at https://www.globaldata.net.au/privacy-policy/

Access to Insiight Datawashing is subject to the terms and conditions set out below. By accessing Insiight, you agree that you have read and understood these terms and conditions. If you do not agree, please do not proceed to access the Insiight system.

You agree to use the Data only for appropriate, legal purposes, and in compliance with all applicable federal, state and local laws and regulations. Additionally, you agree that the Data and any information extracted or derived from the Data or system may not be used to bother, stalk, harass, threaten, or embarrass any individual and will only be used for lawful and legitimate business purposes that can be substantiated legally upon request. If the data is to be used or required for Marketing purposes, please ensure that you have selected to enrich with the Opt-in labelled data information, contained as a selection within the Insiight system. If you do not select “opt-in” data only, you accept responsibility for non-compliance with relevant or applicable marketing laws such as ACMA or the OAIC. If you require data for marketing purposes and not enrichment, please register for Global Data’s marketing platform product Quester at  https://www.globaldata.net.au/request-demo 

Australian Death Check

Australian Death Check (ADC) refers to our SaaS death matching service, which is a product available within the GD Portal and requires authorized, subscribed access.

As an approved Data Service Broker and upon successful registration approval, Global Data may grant you approved limited access to the Australian Death Check service. The information contained in and extracted from the databases associated with the ADC (the Data), is for the purpose of verifying Australian residents and their mortality. All Data accessed by us through the ADC service is privacy compliant under the Privacy Act (1988 Cth) and we recommend you read these terms of use in conjunction with our Privacy Policy that can be found here at https://www.globaldata.net.au/privacy-policy/

No PII (Personal Identifiable Information) is revealed through the Australian Death Check service. The data returned is on a match  / no match exercise basis.

Access to ADC searches will be monitored by IP logs for security reasons. If the user does not wish for their IP address to be logged, they should not use the system.

Australian Death Check data  is also available within our API and is subject to data usage approval by the Registry of Births, Deaths and Marriages. If approved by the Queensland Government and subject to their Terms of Use, you agree to adopt their access conditions in conjunction with these Terms of Use when accessing the Australian Death Check data. More information can be found here at https://www.globaldata.net.au/australian-death-check/

General Terms of our Data & Solutions

You agree that you have read our Privacy Policy on our website at https://www.globaldata.net.au/privacy-policy/ for the purposes of complying with the Australian Privacy Act and Australian Privacy Principles (whether it expressly applies to you or not) and that you will keep the appropriate documentation to demonstrate your compliance with the Australian Privacy Principles and the Spam Act if required.

You agree that you are not accessing our data to transfer into another database to compete with our data solutions and not use or permit the use by any other person of any information in the production or publication of a reverse directory; for the establishment of marketing databases; to obtain information about new services or moved services, or movement between carriage service providers; to append telephone numbers to name and/or address information in databases; to compile, populate, update and verify databases; for the purpose or for purposes including the purpose of sending marketing or promotional material to any person or to develop, update or verify mailing lists or databases to be used for marketing or telemarketing purposes.

Our data can be used for “Skip Tracing,” Identity Verification, KYC and other related verification activities such as validating / enhancing or verifying a consumers PII. Locating Australian residents for purposes other than marketing. (Marketing to consumers where the data was extracted from our Quester Portal is permissible). If you are unsure whether your use of our data services may breach our Terms of Use, or in any way may infringe on any legislation, we recommend contacting our office first, before accessing the specific data solution we offer.

Where a client is accessing any of our automated data services or solutions and requires storing our data results into their internal CRM or any other database, they agree to do so for the permitted purpose as set out in these terms and conditions and their usual business purpose. The client warrants that it practices safe and reliable data storage procedures and in accordance with the Australian Privacy Principles and acceptable industry standards. Global Data may request a copy of your data storage procedures for any data captured or stored from any of our systems. It is further acknowledged that where we request information that we have passed to you to be destroyed or deleted, for legal and compliance purposes, you agree to do so immediately and upon reasonable request. If we are of the view that your data storage procedures are unsafe and could breach a consumers’ right to privacy, then our data services and agreements may be cancelled, and you will be required to delete all/any data provided to you from any of our systems.

The Subscriber (or our client) is prohibited from data scraping / mining or conducting automated searches in our data portals and any related service, or from the data contained in it, whether through the use of additional software or otherwise. If discovered, access to the services will be immediately suspended pending an investigation and potential litigation if such mining scraping tools are discovered.

Data Retention & Activity Logs

All data passed to any of the Global Data platforms or API are stored for the period of time to complete the search query and as governed in our corporate Data Retention Policy. The data stored may be the query data or the data sent by the user to conduct the search query; information about your local environment such as the browser and network data, such as the IP address making the request. All data is encrypted in transit and at rest using industry standard encryption methods. Any data captured is for the purpose of delivering the services and is never incorporated into any Global Data systems, products or databases or for the purpose of commercial gain. By default, Caspar stores search activity logs to enable the user to see historical searches they have performed. The activity logs are available for up to a maximum of 365 days to the user only or their admin. Should any clients wish for the activity logs to be set to 0 (zero) days or a specific number of days, e.g., 7 days, the admin on your account may set this new setting. As of 1 January 2020, the default activity days will be set to 7 days from 365 days. Global Data will not store the query information beyond that time unless by prior arrangement with our office. Our API stores search activity logs, but not the query PII, only the metadata fields searched. For example, if you search John Smith with a date of birth of 1 January 1970, we will only store that the first name, last and date of birth field were searched, not the PII searched within it. If you require more information on the activity log procedure, feel free to contact our office. If you require access to a fully anonymized API environment, this can be arranged by contacting our office and discussing with our CTO and Tech Team.

Fair Use Policy

Rate limiters are logged by Global Data to determine unauthorized or unethical use in all of our products and services. Please be aware, that where it is found that any particular users’ activities are dramatically inconsistent with our general user profiles, then that user’s access may be temporarily suspended, slowed down or cancelled, pending a full investigation to determine if any hacking or web scraping tools are being employed. Even if Global Data cannot determine whether an electronic tool or any other web scraping tool is being employed or not, we reserve our rights to cancel access to any user or whole user account, where the user cannot explain the abnormal use and it appears abnormally inconsistent with our general user profiles. Global Data will be held harmless to any business interruption if such access is suspended pending and investigative review by our IT Tech team.

Acceptable Data Use

You acknowledge and agree that all data remains the property of Global Data and that any data accessed through any of our Portals, API or automated solutions, are solely for the purposes set out in these terms and conditions. You may only use the data we supply you, for your own internal business use workflows and for the purpose for which they were intended. You agree that you will not re-sell, re-package or otherwise re-use the Data in any other way without prior written permission from Global Data. You agree that you will not incorporate our data into a data management system, CRM database, contact management system, for the purpose of building any product or service that directly or indirectly competes with any product or service that Global Data Pty Ltd currently provides. It is acceptable to store our data for your usual business process or as otherwise agreed with Global Data.

If you require data for marketing purposes, whether through the API or otherwise, this data must be requested specifically to ensure Opt-in label permissions are supplied or flagged, in order to comply with other relevant legislation, such as ACMA DNC / SPAM Regulations and the Privacy Act 1988 Cth. Such data is currently available within our Quester solution.

Access to all of our data solutions are monitored by IP logs for security reasons. If the user does not wish for their IP address to be logged, they should not use any of our data systems / portals.

Foreign Access to Our Data Outside of Australia

In support of the Privacy Act 1988 Cth and our own internal security compliance procedures and in particular, protecting a consumer’s personal information from unauthorized and unethical use, Global Data will not allow any foreign access outside of Australia to its data platforms, unless prior written consent has been provided and only by way of completion of our Vetting application form. This application, if granted, will be stored and supplied to any relevant government body should the need arise. Any/all unapproved attempts to log in outside of Australia, without vetted approval is a breach of our terms and conditions and may result in suspension of your account pending a full review. Contact our office for cross-border access.

Termination of Portal Access or Data Misuse

We may withhold or suspend your access to our data and product systems immediately if you do not pay our fees and Charges or if we believe you are not complying with any of our terms and conditions or privacy policies. In the event that Global Data suspects that our Data or data portals have been misused, we may contact our law enforcement agencies (as appropriate) and will provide them with all the data needed to investigate. Global Data reserves the right to cancel or withdraw its service to any user that it deems is inappropriately using its services. You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our services including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to default information you have given us. Your co-operation includes but is not limited to providing us in a timely manner with relevant documents, access to relevant employees or any other reasonable assistance that may be required in the course of dealing with such matters and may in some circumstances involve you being joined as a party to any litigation as well as or instead of Global Data.

Disclaimer and Warranties

All of our data has been compiled and aggregated from voluminous sources and for the specific purposes of locating individuals / consumers, property and/or providing general background information about individuals for verification and also Marketing and Advertising purposes. It is compiled and utilized for a variety of use cases. Neither Global Data nor any of our data source aggregators, represents or warrants that the information contained in the Data is always current, complete or accurate. Global Data hereby disclaims all representations and warranties regarding the performance of the service and the accuracy, currency, or completeness of the information, including (without limitation) all warranties of merchantability or fitness for a particular purpose. Additionally, under no circumstances shall we be liable to you for any damages whatsoever, including (without limitation) any direct, special, incidental, typical or consequential damages, lost profits, or any other claims of yours or third parties, even if we have been advised of the possibility of such damages. You assume all risks associated with the use of our data and any data extracted from our portals to the extent we are able to at law, we exclude all express or implied representations, conditions, warranties and terms relating to the information services. When we provide the information services to you, we rely on information provided to us by others, which include the consumers. While we always aim to provide quality information to you and keep our data up to date, you understand that we do not independently check all information supplied to us, or the compilation of information by our systems, and that information may become out of date from time to time. You understand that you are responsible for assessing the value of the information we provide you, and for the business decisions that you make, regardless of whether you base them on the information we supply.

Court or Credit Judgement Data provided within the GD Portal, API or associated data solutions, is supplied for the sole purpose of making further enquiries on an individual or company and must not be used or copied for any other purpose. This data must not be on-sold or provided to any person who sells or distributes data of this type. A judgement debtor may apply to have the judgement set aside and court listings can be discontinued. Any credit judgement information or court data listings are not to be revealed or made accessible in any manner whatsoever to the persons reported upon and has only been provided for the user to make further enquiries on whether in fact it is attributed to their person or company of interest. Specifically, use of this data for the purposes of contacting the judgement debtor to notify them of a default or court listing is prohibited. You must verify all relevant representations, statements and information including the status of the judgement or court listing, whether Civil or Criminal, before relying on the information being provided. No liability (in contract, tort or otherwise) will be accepted for any loss or damage incurred as a result of reliance upon this court information and its accuracy.

The GD Portal system and associated product solutions, must not be used as a sole means for credit decisioning and the user / organization accessing our Portal, must make their own enquiries through the appropriate Credit Bureau channels on whether the person is or is not credit worthy. For the avoidance of doubt, we will not accept any liability on the accuracy or attribution of the court related data. Any use contrary to this may result in your subscription / agreement being immediately terminated.

Social Media and Employment data linkages provided within the GD Portal, API or associated data solutions is prohibited for use in contacting the consumers directly for debt recovery / collection purposes. This data has been provided for KYC, validation, data enhancements and identity verification purposes and cannot be used to contact them directly via their social media channel for debt recovery purposes under any circumstances. Harvesting Social profiles from the GD Portal, API or associated data solutions for Marketing use is also prohibited. This data has been provided for Identity Verification and audience insights purposes only and cannot be used to contact them directly via their social media message channel under any circumstances.

Fees, Charges & Refunds

Fees for use are as agreed in your Subscription Agreement or adhoc and as agreed where no subscription is present (E.g. Quester Marketing Solution / Insiight Datawashing).

You agree to pay the fees associated with your use by the due date or our trading terms as specified on our invoices and / or statements provided to you. We further reserve the right to suspend any service to any delinquent account without notice. If you have questions about our fees, please contact us before subscribing. You are responsible for (and must pay for) all use of our data solutions, by individuals using your account or Access Credentials. If you suspect that unauthorized use of your account is taking place, you must notify us immediately.

Global Data will make all reasonable efforts to make available to its customers our data solutions at all times, but the client accepts and understands that from time to time, our data solutions may be unavailable for technical reasons or other reasons and excludes Global Data from all liability arising out of our data services being unavailable and accepts no refunds will be provided for any system outages (unless otherwise agreed in your specific agreement with our office).

License purchases are final with no refunds, however as a usual business practice and by agreement between us, you may contact us to negotiate additional or removal of Licenses. Billing for additional Licenses will be pro rata for the existing month, plus the additional month in advance. Removal of Seat Licenses will be billed and removed, only, at the end of a billing month. If a client cancels their Caspar subscription before the contract end date, Global Data reserves its rights to charge all / any monies outstanding under the agreement.

Specifically for Quester users, Global Data will make all reasonable efforts to deliver the data services to its customers and to compile information gathered from selected public records and other sources; provided, however, customer accepts all information “AS IS.” All purchases are final with no refunds, however as a usual business practice and by agreement between us, any defective marketing records are either replaced or the value of those records can be applied as a credit to your account balance. As an example, if ten records were defective or non-usable, we can either replace the ten records for you, or credit the cost you paid for those ten records back to your account credit balance for further Quester download use only, but no money will actually be sent as a refund payment for those records. Such data replacement records or credits are not applicable where a client deems the data to be defective due to lower conversion rates from campaign to campaign. The client must evidence the defective record(s). Conversion rates are not solely based on data quality, but also your organization's reputation and marketing literature / planning.

Consumer Suppressions or Data Source Information

Where a consumer requires their information source or requires their record to be suppressed, please refer them to Global Data. Please see our Privacy Policy at https://www.globaldata.net.au/privacy-policy/ and please refer consumers to the below details only that handle these enquiries;

ATTN: Privacy Officer
Global Data Pty Ltd
Bourke Place, Level 16, 600 Bourke Street, Melbourne, VIC 3000 Australia
Phone: 03 8370 2323
Email: suppression@globaldata.net.au 

This Service agreement / terms and conditions of use is governed by the laws of Victoria, Australia and all Parties submit to the non-exclusive jurisdiction of the courts of that state.

 

Version 1.3 – 2 June 2022

© 2021 • Global Data Pty Ltd 
Quester™ • Caspar™ • idfex™
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