Data & Systems Access
VPN & IP Anonymiser Access
Global Data prohibits the use of VPN or IP anonymiser services when accessing the Global Data Portal or any other Global Data Services. Such services include VPNs, proxies, Tor services, private relays, etc.
Access to the Global Data Portal and related systems may involve handling confidential information, including Personally Identifiable Information (PII). Global Data maintains access logs to ensure the proper use of this information. All requests resulting in the display or transfer of PII data are logged with the customer’s username, company, and IP address responsible for the request.
The use of VPN or IP anonymiser services may interfere with Global Data’s ability to keep accurate logs and therefore is prohibited. Any unauthorised access to Global Data services using a VPN or IP anonymiser will be considered a violation of our terms of service.
Upon approval of your registration, you will be granted access to the Global Data Portal (GD Portal) or API owned and operated by Global Data Pty Ltd (ABN 74 537 019 519). You will receive a unique username and password (Access Credentials) to log in to the GD Portal.
It is strictly prohibited to share the Access Credentials with any third party. You will be solely responsible for all activities conducted using the Access Credentials, including any fees or charges incurred.
For companies requiring multiple user access to the GD Portal, separate usernames and passwords must be created by the company’s designated Account Manager and provided to each individual employee. These usernames should be the employee’s full name, not generic accounts like “admin1” or “admin2”. Global Data reserves the right to suspend usernames that are not identifiable. This is to ensure proper monitoring of unauthorised use and tracking of any potential harassment or stalking. The Account Manager can also monitor each employee’s workflow and have access to interactive features in the GD Portal through the team usage reporting section.
You must not transfer or disclose Access Credentials to any third party and must inform Global Data if they are no longer required. The Account Manager can create multiple users for the system, but the number of users will be limited by the number of licenses purchased. For example, if you purchased a 5-seat license, you could create up to 10 users, but only 5 can access the system at a time unless additional licenses are purchased.
If requested, you agree to discontinue using the Access Credentials or switch to replacement credentials provided by Global Data. If you suspect unauthorised use of your account, you must report it to us immediately. If an employee with access to the GD Portal leaves your company, it is your responsibility to promptly terminate their user access. Failure to do so will make you liable for any unauthorised access or misuse, including legal and compensatory damages, and Global Data reserves its legal rights for such unauthorised access.
Providing access to the GD Portal to anyone outside your company without obtaining written consent from Global Data is prohibited and will result in termination of access. Any such breach of these terms and conditions or any agreements with Global Data will not be tolerated.
Access & Use of Data
By accessing or using Global Data’s data solutions or data sources (“Services”), the client (“You”) agree to comply with all applicable laws and regulations in relation to data protection, privacy, and security. You further agree to provide Global Data with any information reasonably requested concerning how and where our data is being stored, used, and accessed, including but not limited to the individuals and entities with access to it.
Data Breach Notification
If your organisation is part of, or suspects it may be part of, a data breach affecting the services or any related data, you shall notify Global Data without undue delay and fully cooperate with Global Data in investigating and remedying the breach. Such cooperation includes, but is not limited to, providing detailed information about the breach, the affected data, and the measures taken to address the breach.
Right to Request Information
Global Data reserves the right to request additional information from you at any stage regarding the usage, storage, and access to our data. This may include periodic assessments, audits, or certifications to ensure compliance with this clause and relevant legal and regulatory requirements.
Non-compliance with this clause may lead to termination or suspension of access to the services, legal action, or any other remedy available to Global Data under applicable laws.
Restrictions on Marketing Data Use
When you use Quester (or Quester Online), you agree to the terms and conditions of using the Quester Marketing Data Portal. You acknowledge that the data is the property of Global Data and that you are granted a non-transferable, non-exclusive license to access Quester for the purpose of extracting Australian Consumer Data for marketing and advertising purposes only. You may use the data for your own internal business use and for the purpose it was supplied for. You may not re-sell, re-package, or reuse the data in any way without prior written permission from Global Data. Additionally, you may not incorporate the data into a data management system or database for the purpose of competing with Global Data’s commercial solutions. However, if you are a data broker or lead generation client, you may need written consent to resell the data for commercial benefit.
You agree to use the data only for appropriate and lawful purposes and in compliance with all applicable federal, state, and local laws and regulations. You acknowledge that the use of data may have specific industry regulatory requirements and it is your responsibility to check whether the data can be used by your company and industry. You may not use the data to harass, threaten, or embarrass any individual and it is to be used only for consumer marketing purposes.
You are responsible for complying with the ACMA Do Not Call Register (DNC) and the Spam Act. If you have downloaded data from Quester and selected the DNC option, you have 30 days from the date you washed the records against the DNC to contact the phone numbers. Any call outside this time is an infringement of the ACMA DNC regulations and you may be subject to enforceable penalties.
If a consumer has been contacted by digital communication for marketing purposes (such as email or SMS), they have the right to unsubscribe or opt-out and the right to opt-out must be displayed. Global Data clients have access to an opt-out manager feature within the Quester Marketing Portal, and any consumer can notify the Global Data client to add them to the opt-out manager database and cease being contacted.
If you need the data for any other use, you must first receive prior written consent from Global Data. Global Data reserves the right to amend or change any information provided and it is the responsibility of the user to check these terms and conditions each time the site is accessed. Global Data reserves the right to take legal action if these restrictions are breached.
About Our Email Data & Spam
Global Data has strict policies in place to protect the privacy of consumers and comply with the Spam Act 2003. As a result, any client who uses Global Data’s data platforms agrees not to use any third-party email validator or Pinger to validate the email addresses supplied by Global Data. Using third-party email validators can cause unwanted spam to consumers, which Global Data will not tolerate. If a client is found to be using a third-party email validator, Global Data reserves the right to cancel or suspend their access. All email and mobile phone data provided by Global Data have been obtained through opt-in consent and are intended for use by Global Data and its clients. If a consumer requests to be removed from further marketing communications, the client must enter this information into the opt-out manager within the Quester platform or contact Global Data for assistance. If a client needs to use their own email validator during API integration, they should reach out to Global Data for approval.
Global Data API (GDAPI)
The API refers to our data search and matching product, which is accessible through authorised, subscribed access. Upon registering with Global Data, you will be granted a non-transferable, non-exclusive license to use the API and access the information it contains, including locating Australian residents, identity verification, KYC and other data enrichment activities.
To access the API, you must agree to the terms and conditions, which include any data access agreement executed between your organisation and Global Data. If you do not agree to these terms and conditions, please do not access the API.
You must use the data only for lawful and appropriate purposes, in compliance with all applicable laws and regulations. You are not allowed to use the data to harass, threaten, or embarrass anyone, and you must only use it for legitimate business purposes that can be legally justified on request.
Global Data reserves the right to change or modify these terms and conditions at any time, and it is your responsibility to check for updates each time you access the site. Global Data is not obligated to notify you of any changes or modifications. For a comprehensive outline and disclosure of capability, request our API specification documents.
IDFEX ID Check
By accessing IDFEX, you acknowledge that you have read and understood these terms and conditions, including the Data Access Agreement. If you do not agree, do not proceed to access the IDFEX system.
IDFEX ID Check does not reveal any Personal Identifiable Information (PII) and returns data based on a match/no match basis only. For security reasons, access to IDFEX will be monitored through IP logs. If you do not want your IP address to be logged, do not use the system.
Insiight Data Enrichment
Insiight refers to our data cleaning and enrichment service, which is a product available within the GD Portal and requires authorised access. Upon registration and subscription, Global Data grants you a non-transferable and non-exclusive license to access the Insiight Datawashing service.
Access to the Insiight Datawashing service is subject to the terms and conditions outlined below. By accessing Insiight, you agree that you have read and understood these terms and conditions. If you do not agree, please refrain from accessing the Insiight system. You agree to use the Data only for lawful and appropriate purposes and in compliance with all applicable federal, state, and local laws and regulations. Additionally, you agree not to use the Data or any information extracted or derived from it to harass, threaten, or embarrass any individual, and to only use it for legitimate business purposes that can be legally justified upon request.
If you plan to use the data for marketing purposes, please ensure that you have selected the “opt-in” data information, which is available as a selection within the Insiight system. If you choose not to select this option, you accept responsibility for any non-compliance with relevant marketing laws such as ACMA or the OAIC. If you need data for marketing purposes rather than enrichment, please register for Global Data’s marketing platform product Quester at https://www.globaldata.net.au/request-demo.
In addition to the terms and conditions outlined above, please note that the cost structure for our Insiight Datawashing service is based on a combination of effort and results. Some of the metrics are charged based on the effort involved in delivering the data, while others are charged based on the results achieved. If you are uncertain about the cost structure for a particular metric, we advise you to consult our office before proceeding with the service. This will ensure that you have a clear understanding of the costs associated with the service and can make an informed decision about whether it is the right solution for your needs.
Australian Death Check
Australian Death Check (ADC) refers to our Software as a Service (SaaS) death matching solution, which is a product available within the GD Portal and requires authorised, subscribed access. As an approved Data Service Broker and upon successful registration approval, Global Data may grant you approved limited access to the Australian Death Check service.
No PII (Personal Identifiable Information) is revealed through the Australian Death Check service. The data returned is on a match / no match exercise basis. Please note that Global Data and ADC reserves the right to reject any use case for this data if it does not align with ethical or legal obligations, or if it is deemed inappropriate by our standards. To find out if you are eligible to access Australian Death data, you will need to request further information from our office.
Access to ADC searches will be monitored by IP logs for security reasons. If the user does not wish for their IP address to be logged, they should not use the system.
General Terms of our Data & Solutions
You agree not to use our data to compete with our data solutions or transfer it to another database. You also agree not to allow anyone else to use the information for creating a reverse directory, marketing databases, updating mailing lists for marketing or telemarketing purposes, appending telephone numbers to name and address information, or sending marketing or promotional material. Our data can be used for identity verification, KYC, skip tracing, and other related activities such as validating or enhancing personal identifiable information (PII).
You may use the data to locate Australian residents for purposes other than marketing (marketing to consumers from the data obtained from our Quester Portal is permitted). If you are uncertain about the legality of your intended use, we recommend contacting our office for guidance.
If you are accessing our automated data services and plan to store the results in your CRM or any other database, you agree to do so only for the intended purpose and in accordance with the Australian Privacy Principles and industry standards. Global Data may request a copy of your data storage procedures. In the event that we request the deletion of information provided to you, you agree to do so promptly. If we find that your data storage procedures are not secure and may breach privacy rights, we may cancel our data services and agreements, and you will be required to delete all data obtained from our systems.
You are not allowed to scrape or mine data from our data portals or services or to conduct automated searches, either through additional software or otherwise. If we discover that you are doing so, your access to our services will be suspended for investigation, and potential litigation may be pursued.
Data Retention & Activity Logs
All data provided to Global Data platforms or API is stored for the duration necessary to complete the search query and in accordance with our Data Retention Policy. This stored data may include the search query information and user data, as well as information about the local environment such as browser and network data, such as IP address. All data is encrypted both in transit and at rest using industry standard encryption methods. The captured data is solely used for delivering our services and will never be used for commercial purposes or incorporated into Global Data systems, products, or databases.
Search activity logs are stored by default in the Caspar platform, allowing users to view their historical searches. These logs are available for a maximum of 365 days and are accessible only by the user or their admin. If clients wish to change the activity log duration, the admin on their account can set a new value, such as 7 days. Starting from January 1st, 2020, the default activity log duration is set to 7 days from 365 days. Global Data will not retain the search query information beyond the specified duration unless agreed upon in advance with our office.
Our API stores search activity logs, but not the personal information contained within the search queries. Instead, only the metadata fields searched are recorded. For example, if a search is performed for “John Smith” with a date of birth of January 1st, 1970, only the fact that the first name, last name, and date of birth fields were searched will be recorded, not the personal information contained within the search. If you have any questions regarding the activity log procedure, please feel free to contact us. If you require access to an anonymous API environment, our CTO and Tech Team can arrange this by contacting our office.
Fair Use Policy
Global Data tracks and logs rate limiters to monitor unauthorised or unethical usage across all our products and services. If a user’s activities are significantly different from the normal usage patterns, their access may be temporarily suspended, slowed, or cancelled for investigation to determine if any hacking or web scraping tools are being utilised. Even if Global Data is unable to confirm the use of electronic tools or web scraping, we reserve the right to cancel access for any user or entire user account if the user cannot explain the unusual usage and it appears inconsistent with our standard user profiles. Global Data will not be held responsible for any business disruption that may occur as a result of access suspension during an IT Tech team’s investigative review.
Acceptable Data Use
You acknowledge and agree that all data provided through any of Global Data’s portals, API, or automated solutions remains the property of Global Data and can only be used for the specific purposes outlined in these terms and conditions. You are not allowed to re-sell, re-package, or reuse the data in any other way without obtaining prior written consent from Global Data. You also agree not to incorporate the data into any system or database that directly or indirectly competes with Global Data’s products or services. You may store the data for your normal business processes or as agreed with Global Data.
If you need data for marketing purposes, please request it specifically to ensure compliance with opt-in label permissions and relevant legislation such as the Privacy Act 1988 Cth and ACMA DNC/SPAM Regulations. This data is currently available through our Quester solution.
For security reasons, access to all of Global Data’s data solutions is monitored through IP logs. If you do not wish for your IP address to be logged, you should not use any of our data systems or portals.
Foreign Access to Our Data Outside of Australia
In accordance with the Privacy Act 1988 Cth and our internal security protocols, Global Data safeguards personal information by limiting foreign access to our data platforms to only those with prior written consent. Access can be obtained through our Vetting application form. Any approved applications will be retained and may be disclosed to relevant government authorities if necessary. Unauthorised attempts to access our data platforms from outside of Australia are a violation of our terms and conditions and may result in suspension of the account pending review. For further information on cross-border access, please contact our office.
Termination of Portal Access or Data Misuse
Global Data reserves the right to immediately withhold or suspend access to its data and products if fees and charges are not paid or if terms and conditions or privacy policies are not being followed. Misuse of the data portals may result in contact with law enforcement agencies and potentially cancellation of service. The user agrees to co-operate with Global Data (at their own expense) in handling disputes, complaints, investigations or litigation that arise from the use of Global Data’s services, including providing relevant documents and access to employees, as required. The user may be joined as a party in litigation instead or in addition to Global Data.
Disclaimer & Warranties
Please be advised that our data has been obtained from multiple sources for the purposes of locating individuals, properties, and providing general information for verification, marketing, and advertising. However, Global Data and its data source aggregators do not guarantee that the information contained in the data is always up-to-date, complete, or accurate. Global Data explicitly disclaims all representations, warranties, and conditions regarding the performance of our services and the accuracy, completeness, and currency of the information. Additionally, under no circumstances will we be held liable for any damages, including but not limited to direct, incidental, special, typical, or consequential damages, lost profits, or any other claims.
You understand and acknowledge that the use of our data and any extracted information from our portals is at your own risk. To the extent allowed by law, we exclude all express or implied representations, conditions, warranties, and terms related to the information services. We rely on information provided to us by others, including consumers, and do not independently verify all the information received. You acknowledge that information may become outdated from time to time. You are responsible for evaluating the value of the information we provide and making informed business decisions, regardless of whether you base them on the information we supply.
Court or Credit Judgement Data
Important: The court and credit judgement data available within the Global Data (GD) Portal, API, and other data solutions are intended for the exclusive purpose of conducting further research on individuals or companies. This information must not be used or copied for any other reason and cannot be resold or provided to any third party who sells or distributes this type of data. It is important to note that a judgement debtor may seek to have the judgement set aside, and court listings may be discontinued. Credit judgement information or court data listings should not be revealed or made accessible to the parties being reported on and have only been provided for the user to make additional enquiries about the accuracy of the information.
Using this data for the purpose of contacting the judgement debtor to inform them of a default or court listing is prohibited. Before relying on the information, you must verify all relevant statements, representations, and information, including the status of the judgement or court listing, whether civil or criminal. No liability, whether contractual, tortious, or otherwise, will be accepted for any loss or damage that results from relying on this court information or its accuracy.
It is important to note that the GD Portal system and its associated products must not be used as the sole means of making credit decisions. The user or organisation accessing the Portal must conduct their own research through the appropriate credit bureau channels to determine the creditworthiness of an individual or company. Global Data will not be held liable for the accuracy or attribution of the court-related data. Any use of our data that goes against these terms and conditions may result in the immediate termination of your subscription or agreement
Social Media & Employment Data Linkages
Important: The use of Social Media and Employment data linkages within the GD Portal, API or associated data solutions for the purpose of directly contacting consumers for debt recovery or collection is prohibited. These data sources have been made available for KYC (Know Your Customer), validation, data enhancement and identity verification purposes only. The use of these data sources to directly contact consumers via their social media channel for debt recovery purposes is not allowed under any circumstances. Additionally, harvesting social profiles from the GD Portal, API or associated data solutions for marketing purposes is also prohibited. These data sources have been provided solely for the purpose of identity verification and audience insights and must not be used to directly contact consumers via their social media message channel..
Fees, Charges & Refunds
The fees for the use of our services are outlined in your Subscription Agreement or established on an ad-hoc basis where no subscription is present (e.g. for Quester Marketing Solution/Insight Datawashing). You are responsible for paying these fees by the due date specified on our invoices and/or statements. If payment is not made, we reserve the right to suspend your service without notice. If you have questions about the fees, we recommend reaching out to us before subscribing. You are responsible for all usage of our data solutions, including any use by individuals accessing your account or using your Access Credentials. If you suspect unauthorised use, you must notify us immediately.
Global Data will make every reasonable effort to ensure that our data solutions are available to customers at all times. However, we understand that there may be times when our data solutions are unavailable due to technical or other reasons. In such cases, Global Data will not be held liable for any outages and no refunds will be provided, unless previously agreed upon in your specific agreement with our office.
License purchases are final and cannot be refunded. However, as a standard business practice, you may negotiate for additional licenses or the removal of existing licenses. The billing for additional licenses will be prorated for the current month and the following month. Seat licenses will only be billed and removed at the end of a billing month. If a client cancels their Caspar subscription before the end of their contract, Global Data reserves the right to charge any outstanding amounts under the agreement.
For Quester users, Global Data will make every reasonable effort to deliver data services and gather information from public records and other sources. However, the customer accepts all information “as is”. Purchases are final and cannot be refunded. However, as a standard business practice, if defective marketing records are identified, we can either replace them or apply the value of those records as a credit to your account balance for further Quester downloads. For example, if ten records are found to be defective or non-usable, we can replace those ten records or credit the cost paid for those records back to your account balance, but no money will be refunded. Please note, data replacement or credits are not applicable if the client believes the data to be defective due to lower conversion rates from one campaign to another. The client must provide evidence of any defective records. Conversion rates are not solely based on data quality, but also your organisation’s reputation and marketing literature/planning
Data Suppressions & Data Source Information
Consumers can reach out to the following details to make such enquiries:
This Service Agreement/Terms and Conditions of Use is governed by the laws of Victoria, Australia, and all parties involved agree to the non-exclusive jurisdiction of the courts of that state.
Version 1.5 – 24 August 2023