How we use the DVS
When you use IDPass to verify your identity, Global Data uses the Document Verification Service (DVS) to confirm, with your consent, that the information on your identity document matches the original record held by the document issuer.
The DVS is a secure service operated by the Australian Government and enables us to verify documents directly with the issuers of those documents, such as state road authorities for driver licences or the Department of Foreign Affairs and Trade for passports.
Global Data is an approved Identity Service Provider (IDSP) and Gateway Service Provider (GSP) under the Identity Verification Services Act 2023. When a business engages us to verify your identity, we access the DVS on their behalf and provide them with information on whether your identity has been verified.
Our obligations
In verifying your identity document, Global Data complies with:
- the Privacy Act 1988 (Cth) and the Australian Privacy Principles;
- the Identity Verification Services Act 2023 (Cth); and
- our Participation Agreement with the Attorney-General’s Department.
We will only submit your information to the DVS with your express consent, and we will only use that information for the purpose of verifying your identity for the business that has requested the verification.
We retain information related to DVS checks only for as long as we are legally required to, and we ensure that our staff are trained in their privacy and security obligations before using the DVS.
We will not disclose your information to third parties unless legally required to do so, or with your express consent.
Your rights
You have the right to refuse consent to the use of the DVS. You also have the right to access and request correction of the personal information Global Data holds about you, in accordance with the Privacy Act.
What happens if you decline
If you decline to consent, Global Data cannot verify your identity through IDPass. The business that requested your verification may offer an alternative method to verify your identity, or may not be able to provide you with the services or products you have requested.
Making a complaint
To make a complaint about the collection, use or disclosure of your personal information, please contact our Privacy Officer:
Email: suppression@globaldata.net.au
Phone: 03 8370 2323
Post: Privacy Officer, Global Data Pty Ltd, Level 16, 600 Bourke Street, Melbourne VIC 3000
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner at oaic.gov.au.
More information about the DVS
For more information about the operation and management of the Document Verification Service, visit the Attorney-General’s Department ID Match website at idmatch.gov.au.
This notice forms part of, and should be read alongside, the Global Data Privacy Policy.
Version 1.0 – 17 Apr 2026