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In force

Tranche 2 started 1 July — AML/CTF obligations now extend beyond financial services.

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WatchEyeOnboarding & monitoring

Customer onboarding, screening and ongoing monitoring in one system, with real-time KYC and KYB alerts when a customer's risk changes.

Visit WatchEyearrow_forwardcheck_circleIncluded in the Global Data Portal
IDFEX ID CheckIdentity verification

One-to-one identity, document and data checks against the DVS and Australian data sources, run from the Portal or by API.

Visit IDFEX ID Checkarrow_forwardcheck_circleIncluded in the Global Data Portal
ID PassSelf-service verification

Customers verify their own identity and biometrics from a link on their phone. The result comes back to you, and they keep control of their data.

Visit ID Passarrow_forwardcheck_circleIncluded in the Global Data Portal
InsiightData quality

Verifies, corrects and enriches customer records so they stay accurate — one at a time or across your whole database.

Visit Insiightarrow_forwardcheck_circleIncluded in the Global Data Portal
Australian Death CheckDeceased data

The official national death data source. Match your records against it to find and remove deceased individuals.

Visit Australian Death Checkarrow_forwardcheck_circleIncluded in the Global Data Portal
QuesterMarketing lists

Build targeted, privacy-compliant Australian marketing lists with smart filters. Pay only for the records you download.

Visit Questerarrow_forwardcheck_circleIncluded in the Global Data Portal
verified_userVerify identities7 solutions

Confirm a person or business is who they claim to be: government IDs, biometrics, business registries and employment checks against authoritative Australian sources.

All solutionsarrow_forwardcheck_circleAvailable in the Portal and by API
policy_alertStay compliant6 solutions

Meet AUSTRAC obligations and understand customer risk: screening, risk assessment, fraud controls and investigation tools with evidence recorded for each check.

All solutionsarrow_forwardcheck_circleAvailable in the Portal and by API
databaseImprove your data3 solutions

Keep customer records accurate and put them to work: correct and enrich existing data, unify it into a single view, or build compliant marketing lists from opted-in records.

All solutionsarrow_forwardcheck_circleAvailable in the Portal and by API
policyAML & screening6 use cases

Obligations under the AML/CTF Act, from screening at onboarding through to ongoing monitoring — with the evidence for each check recorded.

All use casesarrow_forwardcheck_circleMapped to the products and data that cover it
how_to_regOnboarding & identity3 use cases

Verifying who a customer, employee or account holder is — at sign-up and during ongoing checks — against authoritative Australian sources.

All use casesarrow_forwardcheck_circleMapped to the products and data that cover it
databaseData & enrichment4 use cases

Keeping customer records accurate, current and complete: validate contact detail, fill the gaps, locate people and remove deceased records.

All use casesarrow_forwardcheck_circleMapped to the products and data that cover it
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Talk to the team

9am–5pm AEST, Monday to Friday.

call03 9948 4089
Industry

Insurance

Insurers use our data to verify policyholders, keep contact records current and look deeper when a claim doesn't add up. Life insurers also carry AML/CTF obligations, which WatchEye handles.

Who this covers
General · life · brokers
Core uses
Verification · claims review
Regulator (life)
AUSTRAC
Platforms
API · Caspar

What the regulator requires of you

Life insurance and investment products are designated services under the AML/CTF Act; general insurance is outside it. These apply to the life side of the business.

id_card

Identify your customers

Applicable customer identification before the service is provided, with extra scrutiny for politically exposed persons and higher-risk customers.

per customer
policy

Screen against watchlists

Checks against sanctions lists and PEP data, at onboarding and whenever lists change.

onboarding + updates
report

Report suspicious matters

SMRs within 24 hours for suspected terrorism financing, 3 business days for other suspicions. Threshold transactions of A$10,000 or more within 10 business days.

24h / 3 days
verified

Maintain an AML/CTF program

A documented, board-approved program with a risk assessment, a compliance officer, staff training and periodic independent review.

reviewed ≤ 3 yrs

How our products cover this

The API covers policy and claims systems; Caspar and WatchEye cover the manual work.

apiGlobal Data API

Verification and enrichment inside policy systems

Verify a policyholder at quote or claim time, refresh contact details on renewal, and check deceased status before correspondence goes out.

  • check_circlePer-field identity verification
  • check_circleContact detail refresh on existing books
  • check_circleDeceased status in the same call

The data behind the checks

Full list, with update cycles, on Our data sources.

database

Australian consumer data

Names, addresses, dates of birth and contact details, updated daily.

deceased

Australian Death Check

Official registry death records, used to catch stolen identities of deceased persons.

badge

Document Verification Service (DVS)

Government-issued IDs checked against the issuing agency: licences, passports, Medicare cards and 11 more document types.

gavel

Court judgements & property records

Judgement and property movement data used in Caspar searches to place a person and their assets.

Talk through your data needs

Tell us where your policy and claims data lets you down and we'll say plainly what we can verify, refresh or investigate.