Customer onboarding, screening and ongoing monitoring in one system, with real-time KYC and KYB alerts when a customer's risk changes.
One-to-one identity, document and data checks against the DVS and Australian data sources, run from the Portal or by API.
Customers verify their own identity and biometrics from a link on their phone. The result comes back to you, and they keep control of their data.
Find, verify and identify consumers, with background and contact detail drawn from about 2 billion Australian records.
Verifies, corrects and enriches customer records so they stay accurate — one at a time or across your whole database.
The official national death data source. Match your records against it to find and remove deceased individuals.
Use cases
deceasedDeceased suppressionBuild targeted, privacy-compliant Australian marketing lists with smart filters. Pay only for the records you download.
Solutions
campaignB2C marketing listsUse cases
contact_phoneContact data validationConfirm a person or business is who they claim to be: government IDs, biometrics, business registries and employment checks against authoritative Australian sources.
Meet AUSTRAC obligations and understand customer risk: screening, risk assessment, fraud controls and investigation tools with evidence recorded for each check.
Keep customer records accurate and put them to work: correct and enrich existing data, unify it into a single view, or build compliant marketing lists from opted-in records.
Run the same checks from your own systems. See the developer docs for the full reference.
The WatchEye API gives programmatic access to everything in WatchEye: PEP and sanctions screening, identity checks, IDPass verifications, monitoring programs, events and reports.
Obligations under the AML/CTF Act, from screening at onboarding through to ongoing monitoring — with the evidence for each check recorded.
Verifying who a customer, employee or account holder is — at sign-up and during ongoing checks — against authoritative Australian sources.
Keeping customer records accurate, current and complete: validate contact detail, fill the gaps, locate people and remove deceased records.
9am–5pm AEST, Monday to Friday.
call03 9948 4089Launching screening checks queues one or more screening operations against an entity already saved in a WatchEye program. The call returns a 202 with the check UUID and the screening runs in the background. Results are read from Show a check once the status is complete, and any matches raise events in the triage queue.
For the technical detail, go to the API documentation. It holds the request and response schema, the integration guides and the error codes for this endpoint.
New accounts begin with sandbox access.
The entity record carries the names, dates, numbers and addresses the screening operations read, so the request names the entity and the check types and nothing else. A single check type returns that check. Two or more return a parent group check with one child per type, each queued and pollable on its own.
The response carries the check UUID, a short check number, a status of pending and the path to poll. A group launch lists each child with its own UUID, status, resolved configuration and detail path, in the order requested.
Where an operation takes configuration, the response echoes the resolved values: defaults merged with anything you supplied. For PEP and sanction that is the search strictness, the similarity threshold, the PEP and sanction countries, the maximum results and whether extended detail is included.
The request is validated before any check rows are created or credit is charged. An unknown entity returns 404, a missing or unknown check type 400, a check type the account is not entitled to 403, and insufficient credit for the total projected cost 402.
An optional Idempotency-Key header makes retries safe. The same key and body returns the original response with an Idempotent-Replay header, and the background work is not queued twice. The same key with a different body is rejected with 422.
The launch returns 202 as soon as the checks are queued. Your system polls Show a check with the UUID until the status is complete or failed, then reads the outcome and the results overview. Most screening checks complete within a few seconds.
The documented polling cadence is every 2 to 5 seconds for the first 30 seconds, backing off to every 15 to 30 seconds. A group check stays at processing while any child is still running, is failed if any child failed, and is complete once every child is complete.
The status field says whether the check has finished. Once it is complete, the outcome field says whether anything needs your attention.
The check completed and no result needs review. For a PEP and sanction screen that means no match above the similarity threshold. The check summary states the result in a sentence, and the events count is zero.
The check completed with results to look at. Each row in the results overview carries a title, its own status of pass, warning or fail, and the alert identifiers that link it to the events raised in the triage queue.
The upstream provider returned an error. The failed reason is recorded on the check and the credit charged at launch is refunded. Launch the check again once the cause is understood.
Each screening check type you launch is charged to your WatchEye account when the request is accepted. The rate for each check type is set for your account and communicated by your Global Data account manager. Statements with a breakdown of API calls and their costs are available in the WatchEye portal.
Show a check reads the results. List checks finds them across the account. Download a check as PDF produces the report. Launch adhoc screening checks runs the same operations against a subject with no entity record.
Sandbox accounts are provisioned by your Global Data account manager. API keys are created and managed in the WatchEye portal, and the same endpoints serve sandbox and live; the account behind the key decides which environment you are in.
Call 03 9948 4089, 9am–5pm AEST Monday to Friday