Customer onboarding, screening and ongoing monitoring in one system, with real-time KYC and KYB alerts when a customer's risk changes.
One-to-one identity, document and data checks against the DVS and Australian data sources, run from the Portal or by API.
Customers verify their own identity and biometrics from a link on their phone. The result comes back to you, and they keep control of their data.
Find, verify and identify consumers, with background and contact detail drawn from about 2 billion Australian records.
Verifies, corrects and enriches customer records so they stay accurate — one at a time or across your whole database.
The official national death data source. Match your records against it to find and remove deceased individuals.
Use cases
deceasedDeceased suppressionBuild targeted, privacy-compliant Australian marketing lists with smart filters. Pay only for the records you download.
Solutions
campaignB2C marketing listsUse cases
contact_phoneContact data validationConfirm a person or business is who they claim to be: government IDs, biometrics, business registries and employment checks against authoritative Australian sources.
Meet AUSTRAC obligations and understand customer risk: screening, risk assessment, fraud controls and investigation tools with evidence recorded for each check.
Keep customer records accurate and put them to work: correct and enrich existing data, unify it into a single view, or build compliant marketing lists from opted-in records.
Run the same checks from your own systems. See the developer docs for the full reference.
The WatchEye API gives programmatic access to everything in WatchEye: PEP and sanctions screening, identity checks, IDPass verifications, monitoring programs, events and reports.
Obligations under the AML/CTF Act, from screening at onboarding through to ongoing monitoring — with the evidence for each check recorded.
Verifying who a customer, employee or account holder is — at sign-up and during ongoing checks — against authoritative Australian sources.
Keeping customer records accurate, current and complete: validate contact detail, fill the gaps, locate people and remove deceased records.
9am–5pm AEST, Monday to Friday.
call03 9948 4089Updating an event moves it through triage or attaches a note, or both in one call. The status can be set to any lifecycle value, and each note supplied creates a new note attributed to the calling API key. At least one of status or note must be sent, and the response returns the event with its notes.
For the technical detail, go to the API documentation. It holds the request and response schema, the integration guides and the error codes for this endpoint.
New accounts begin with sandbox access.
A case system that pulls events should also close them: confirmed, dismissed, duplicate or error, with a note saying why. This call records both, and the audit log records which integration made the change.
The status is set to new, investigating, closed confirmed, closed dismissed, closed duplicate or closed error. The response carries the event with its full notes collection.
Each call that supplies a note creates a new note of up to 5000 characters, attributed to the calling API key. Existing notes are not edited by this endpoint; the notes endpoints manage them.
A status change by an API key clears the portal's last actioned by attribution, because a key is not a user. The audit log records the API key and the request's API reference, so the integration is always identifiable.
A match arrives as a new event. Someone picks it up as investigating. It is closed with one of four reasons, of which only closed confirmed means the match was real.
Sending neither a status nor a note returns 400. Notes created here cannot be edited or deleted from the portal, only through the notes endpoints by an API key on the same account.
The status carries the triage decision. The four closures are not interchangeable: three record why a match was not real, and one records that it was.
Screening produced a match that someone should review. The check summary says what was searched, the check result identifiers point at the underlying match data, and the notes count is zero until someone writes one.
A person or an integration has picked the event up. Notes attached along the way record what was found, and the event stays here until it is closed with a reason.
The only closure that means the screening found something true. The other three, dismissed, duplicate and error, record why the match did not stand, which is the reporting value of the queue.
Charges arise when screening runs against the entities in a program: each check type launched against an entity is charged at launch, and a monitor run is charged for each entity eligible for its operation. Rates are set for your account and communicated by your Global Data account manager, and statements with a per-call breakdown are in the WatchEye portal.
Show an event reads the result with its notes. List events finds the events to work. Update a note and Delete a note manage the notes this call creates.
Sandbox accounts are provisioned by your Global Data account manager. API keys are created and managed in the WatchEye portal, and the same endpoints serve sandbox and live; the account behind the key decides which environment you are in.
Call 03 9948 4089, 9am–5pm AEST Monday to Friday