Customer onboarding, screening and ongoing monitoring in one system, with real-time KYC and KYB alerts when a customer's risk changes.
One-to-one identity, document and data checks against the DVS and Australian data sources, run from the Portal or by API.
Customers verify their own identity and biometrics from a link on their phone. The result comes back to you, and they keep control of their data.
Find, verify and identify consumers, with background and contact detail drawn from about 2 billion Australian records.
Verifies, corrects and enriches customer records so they stay accurate — one at a time or across your whole database.
The official national death data source. Match your records against it to find and remove deceased individuals.
Use cases
deceasedDeceased suppressionBuild targeted, privacy-compliant Australian marketing lists with smart filters. Pay only for the records you download.
Solutions
campaignB2C marketing listsUse cases
contact_phoneContact data validationConfirm a person or business is who they claim to be: government IDs, biometrics, business registries and employment checks against authoritative Australian sources.
Meet AUSTRAC obligations and understand customer risk: screening, risk assessment, fraud controls and investigation tools with evidence recorded for each check.
Keep customer records accurate and put them to work: correct and enrich existing data, unify it into a single view, or build compliant marketing lists from opted-in records.
Run the same checks from your own systems. See the developer docs for the full reference.
The WatchEye API gives programmatic access to everything in WatchEye: PEP and sanctions screening, identity checks, IDPass verifications, monitoring programs, events and reports.
Obligations under the AML/CTF Act, from screening at onboarding through to ongoing monitoring — with the evidence for each check recorded.
Verifying who a customer, employee or account holder is — at sign-up and during ongoing checks — against authoritative Australian sources.
Keeping customer records accurate, current and complete: validate contact detail, fill the gaps, locate people and remove deceased records.
9am–5pm AEST, Monday to Friday.
call03 9948 4089Cancel an ID Pass stops a verification that has not yet been completed. Only an ID Pass whose status is new, opened or in progress can be cancelled, and the fee is refunded if no verification step had been taken.
For the technical detail, go to the API documentation. It holds the request and response schema, the integration guides and the error codes for this endpoint.
Accounts start in the sandbox. Production keys are issued once the account is approved.
A customer withdraws, an application is abandoned, or a link was created in error. Cancel an ID Pass ends the verification so the link can no longer be used, and tells you whether the fee came back. Unlike its WatchEye counterpart, the Global Data ID Pass can be cancelled through the API.
Those whose status is new, opened or in_progress. An ID Pass that is complete, expired, failed or already cancelled returns an error.
If the status is still new or opened, meaning no verification step has been taken, the fee is refunded.
If any step has been taken, for example the status is in_progress or the customer has started the flow, no refund is issued.
The ID Pass ID, the status cancelled, and a flag stating whether a fee refund was applied.
An ID Pass moves from new to opened to in progress to a final state. Cancelling ends it early and is itself a final state; whether the fee returns depends on how far the customer had got.
Only new, opened and in_progress can be cancelled. Cancelled is terminal: the link stops working and the ID Pass cannot be resumed.
Your subscription is credited to your account each month and each check consumes credits from it. If you go past the included amount, further checks are charged at a per-check rate. The rate depends on the volume you commit to, so the sales team is the fastest way to find where your business lands.
Create an ID Pass generates the link. Read an ID Pass shows the status before you decide to cancel.
New accounts begin with sandbox access, and production API keys are issued once the account has been commercially approved.
Call 03 9948 4089, 9am–5pm AEST Monday to Friday