WatchEye: A Complete Customer Onboarding, Monitoring & Risk Intelligence Solution
WatchEye is a comprehensive, industry-leading SaaS and API-based risk intelligence platform, purpose-built to provide a seamless end-to-end solution for managing the entire customer journey, from onboarding to offboarding. Whether you’re screening new customers, verifying identities, monitoring transactions, or ensuring ongoing compliance, WatchEye offers a full suite of data intelligence tools. These tools are fully configurable without the need for coding and can be customised to align with your specific business processes.
Complete Customer Onboarding
One System for Complete Verification
Unify customer onboarding, screening, and monitoring inside our easy to use WatchEye platform. Configure once then scale. Reduce effort and automate while meeting changing regulatory needs.
Customer Verification
Check ID's and combine with or without liveness and biometrics.
Customer Screening
Perform single or schedule multiple automated adverse screening checks.
Fraud Alerts
Receive instant, real-time alerts on suspicious customer profiles or transactions.
What Can WatchEye Monitor?
PEPS & Sanctions
Identity Data
Adverse Media
Customer Data Changes
Address Changes
Adverse Court Cases
Deceased Data
KYB Changes
Transactions
Email Data
Phone Data
Do Not Call Register
IP Addresses
Property Transactions
Asset Purchasing
The WatchEye Advantage
WatchEye goes beyond standard monitoring systems by offering a no code, fully customisable, end-to-end platform that integrates Customer Screening, Identity Verification, Document Verification, Biometric Verification, as well as Ongoing Monitoring. It is generally accessed via our cloud SaaS portal, but is also available via API. With advanced monitoring and alert capabilities, WatchEye keeps your business secure by instantly notifying you of any changes or suspicious activities to your customer files, allowing for prompt and decisive action.
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How does WatchEye work?
WatchEye simplifies the monitoring process into four easy steps, ensuring that your organisation remains secure and compliant with minimal effort.
Load or Identify Data File to be Monitored
Begin by loading your customer data files into the WatchEye system or identifying the specific files you wish to monitor. This step ensures that all relevant data points are included in the monitoring process.
Select the Type of Monitoring Program
Choose the specific type of monitoring program that suits your needs, such as transaction monitoring, PEPs and sanctions screening, or other specialised monitoring services. This allows you to tailor Watcheye’s capabilities to your unique requirements.
Select the Frequency of Alerts
Determine how often you want to receive alerts. Options include real-time notifications, daily summaries, or weekly reports. This flexibility ensures that you stay informed in a manner that best fits your operational workflow.
Run & Monitor
Activate the monitoring program and let WatchEye continuously track the specified data points. The system will automatically alert you to any changes or suspicious activities, allowing you to take prompt and effective action.
PRODUCT PURPOSE
WatchEye is a leading product solution that specialises in
ID Pass provides a fast, reliable, and user-friendly solution for verifying customer identities with minimal friction.
Ensure AUSTRAC compliance with Global Data’s AML solutions, offering robust monitoring, reporting, and risk management capabilities.
Leverage our financial crime management solutions for thorough Enhanced Customer Due Diligence, continuous monitoring, and effective management of Politically Exposed Persons.
Common Questions about WatchEye
What do you mean by End-to-End Customer Onboarding?
End-to-End Customer Onboarding refers to a comprehensive, seamless process that covers every stage of a customer’s journey, from the initial interaction with your business to their continuous management and offboarding. WatchEye is used to manage the entire process.
Can I configure my own alert and monitoring programs?
Yes, absolutely. You can simply load your customers in WatchEye, select the monitor or monitors of preference, set the automated checking schedule, set the alert threshold and manage identities separately or together with the screening monitor.
How does WatchEye help with regulatory compliance?
By providing automated monitoring and reporting tools designed to meet global and local standards such as AUSTRAC’s AML/CTF requirements, WatchEye offers features like PEPs, Sanctions, Adverse Media, Criminal Court screening and identity verification to ensure businesses stay compliant with relevant regulations and reduce the risk of penalties.
Can I set different rules for different types of customers?
Yes, Watcheye allows you to create and apply different rules for various customers. This means you can tailor your monitoring efforts based on factors such as customer type, their risk, their location or business type.
Does WatchEye support international compliance requirements?
Yes, WatchEye is designed to support not only local compliance standards (such as AUSTRAC) but also global regulations, including FATF recommendations and GDPR. This makes it a versatile solution for businesses operating internationally, ensuring they meet diverse compliance and risk management obligations.
Can my onboarding files automatically integrate with WatchEye?
Yes, WatchEye is designed for seamless integration with your existing systems. Whether you prefer a SaaS model or API integration, WatchEye can be incorporated into your current workflows with minimal disruption, providing a unified compliance and security solution.
What types of alerts can WatchEye provide?
WatchEye offers a range of alerts, some of the most that is offered in one screening platform. Book a demo with our office to see what is available.
Does WatchEye support AUTRAC Tranche2 entities?
Yes. This is exactly what WatchEye is created to support. This system plays a vital process in your company’s Ongoing KYC/AML compliance program and backbook screening. Manage identity verification and ongoing monitoring in one, easy to access portal.
What alert frequency can WatchEye support?
You have control to set the desired monitoring and alert frequency. Simply prioritise your alerts according to the level of risk on your customer files or transactions. From daily to monthly or configure your own.
How quickly can I start using WatchEye after signing up and can I trial it free?
Yes, you can trial or test WatchEye’s functionality for free. Once you sign up, setting up WatchEye is quick and straightforward. After loading your data files and configuring your monitoring preferences, you can start receiving alerts almost immediately. Our support team is available to assist you with the setup process to ensure a smooth transition.
What is the cost of WatchEye?
WatchEye pricing is costed based on the data monitors activated and consumed. It is transaction based. There are no costs or limits associated on how many customers you enrol, the costs vary depending on how many monitors are activated and scheduled to run. Please contact us for full details.
OUR CLIENTS
Who we work with
To discover our specific client partnerships, request our product summaries. Details on who we collaborate with are included therein.
Leading Products For All Your Data Needs
Our Products
We are an Australian RegTech provider, delivering top-tier data solutions tailored to the dynamic needs of modern businesses. Explore our secure and scalable products below, and learn how they enhance the quality and completeness of Australian Consumer data.
WatchEye
WatchEye is your all-in-one customer onboarding solution, providing real-time file alerts, continuous and transaction monitoring, along with comprehensive identity, document, and biometric verification.
IDFEX ID Check
IDFEX ID Check delivers thorough identity, document, and data verification, ensuring robust compliance and safeguarding against identity fraud. Government ID Checks verified instantly.
ID Pass
ID Pass simplifies identity verification with biometric authentication, real-time document validation, and encrypted security ensuring seamless KYC and AML compliance via API.
Australian Death Check
The Australian Death Check is the only official source of national death data in Australia. Our software solution offers data accuracy, compliance, and fraud prevention by validating deceased records instantly.
Caspar KYC
Australia’s number one data solution for locating, verifying or identifying consumers across Australia. Caspar simplifies KYC processes, providing detailed background data and contact information on your customers.
API
Our versatile RESTful API integrates seamlessly into your software ecosystem, offering customised, pre-configured, and ready-to-use queries. Designed to address data challenges and support automation.
Insiight Enrichment
Insiight enhances your customer data by verifying, repairing, and enriching records to ensure they stay accurate and actionable. Instantly append up-to-date contact information across your customer base for maximised engagement and data quality.
Quester Marketing
Build targeted Australian marketing lists with Quester’s intuitive, step-by-step online process. Utilise advanced campaign filters to create ACMA-compliant direct marketing campaigns tailored to your audience.
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